ADELAIDE BUSINESS IT SUPPORT
On-site IT support for businesses of any size, no contract required
Printer won't scan? Email won't sync?
New starter and no idea how to set them up?
You don't need a managed service provider. You need a local tech who turns up and sorts it.
You don't have 50 staff and a server room.
You've got a laptop, a printer that won't behave, and a business to run.
Most IT companies in Adelaide want to sell you a managed services contract you don't need.
We just want to fix your problem and get out of your way.
Ctrl Alt Solutions provides practical, on-call IT support for Adelaide businesses of any size across the metro area. Smaller businesses use us as their only IT contact. Larger businesses use us for the hands-on, on-site work their managed service provider doesn't do, working alongside their MSP, never instead of it.
No contracts, no monthly fees, no minimum commitment.
Call when something breaks, we fix it, done.
WHAT WE FIX
Microsoft 365 Administration
User setup, mailbox configuration, MFA, password resets, and tenant health checks. Whether you're onboarding a new employee or troubleshooting why Outlook won't send, we handle the M365 admin so you don't have to.
On-site Hardware Deployment
New PC, new monitor, new workstation. We source, configure, and deploy hardware at your office so your staff can sit down and start working without touching a setup wizard.
Printer and Scanner Setup
From basic USB printers to network-connected scan-to-email configurations, we get your print and scan workflow running properly. Including Kyocera, Canon, Epson, Brother, and HP across ethernet and Wi-Fi.
Network Troubleshooting
Dropouts, slow speeds, devices not connecting. We diagnose and resolve wired and wireless network issues on-site, including UniFi, TP-Link, and standard Telco-provided hardware
Email and Domain Setup
Professional email addresses on your own domain. We set up and configure Google Workspace or Microsoft 365 email, including DNS records, forwarding, and migration from existing accounts.
Cloud Storage and Backup
OneDrive, Google Drive, or SharePoint set up properly so your team can share files without emailing attachments back and forth. Includes backup recommendations to keep your business data safe.
Data Migration
Moving to a new system, upgrading a PC, or switching email platforms. We transfer your files, emails, and settings without losing anything in the process
Straightforward Cyber Security
MFA setup, password policies and managers, and scam awareness for your staff. Practical security measures that protect your business without over-complicating your day
IT Consulting
Not sure what your business needs? We offer straightforward consultations to help you work out what's worth investing in and what isn't. No sales pitch, just honest advice.
Available on-site or via video call.
Why Adelaide Businesses Trust Us
Built Around the Work,
Not the Headcount
We work with businesses of any size that need hands-on, on-site IT without a managed contract. Smaller businesses use us as their only IT contact. Larger ones use us for the physical work their MSP doesn't cover.
If you just need someone who shows up and fixes things, that's us.
We Speak Your Language
No jargon, no upselling, no unnecessary replacements. We explain what's wrong in plain English and give you honest options, even if the honest option is that you don't need us.
No Surprises on the Invoice
You get a time estimate before we start, and if a job looks like running over we stop and call you first. Where the work is predictable enough to price properly, we quote a fixed figure instead. If the problem turns out to be your internet provider or a software vendor, we document what we tested and ruled out so you can take it to whoever owns it
Small business IT support in Adelaide, without the contract
Most IT companies in Adelaide sell managed services: a monthly fee, a minimum term, and a helpdesk somewhere else. That works if you've got fifty staff. If you've got four, you're paying every month for a service you call twice a year.
We work the other way round. Call when something breaks, we come out, we fix it, and that's the end of it. $150 an hour plus a $30 callout (ex. GST) anywhere in metro Adelaide.
No monthly fee, no minimum term, no contract to get out of.
If you get to the point where you're calling often enough that a regular arrangement makes more sense, we'll set one up. That's your call to make when you're ready, not a condition of working with us.
Need IT Help for your Business?
Call or text us on 0492 982 293, Monday to Friday 10am to 6pm. The phone is on Saturdays 10am to 2pm, though the workshop is closed and site visits that day are by arrangement.
Send us a message anytime and we’ll get back to you on the next business day.
Frequently Asked Questions
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Business IT support is charged at $150 (ex. GST) per hour, rounded to the nearest half hour, plus a flat $30 (ex. GST) callout anywhere across Metro Adelaide. One callout fee regardless of suburb, with no distance charges.
For larger pieces of work such as a migration, an office move or a new-starter rollout, we'll quote a fixed price up front so you know the total before we begin.
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Businesses of any size across Adelaide, from sole traders through to multi-site operations. Smaller businesses use us as their only IT contact. Larger organisations use us for the hands-on work their managed service provider doesn't cover, including national and international providers who need trusted technicians on the ground in Adelaide.
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We don't require them. Most of our clients simply call when something comes up, and that works well for everyone. If your business reaches the point where regular scheduled support makes sense, we can arrange that, but it's never a condition of working with us and there are no monthly fees to start.
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Yes. User and licence management, mailbox configuration, MFA, SharePoint, OneDrive, and general tenant administration. We also handle migrations onto Microsoft 365 from older email systems, including cPanel-hosted mail and Google Workspace, along with the DNS work that goes with them such as SPF, DKIM and DMARC.
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Both. We attend sites anywhere across Metro Adelaide, and we have a workshop at 161A Grand Junction Road, Ottoway where equipment can be dropped off during opening hours with or without an appointment.
Home offices are treated exactly the same as any other business callout: same rate, same callout fee, same service.
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It depends on the day and what's already booked. Call or text and we'll tell you honestly when we can be there rather than promising a window we can't hold. Faults that stop you trading are prioritised over routine work.
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Yes, and a significant part of our work is exactly that. We provide on-site support in Adelaide for managed service providers, national IT firms and overseas consultancies who need someone local, insured and reliable. We work alongside your existing provider, never in place of them, and we're comfortable working under NDA.
If you're a provider rather than an end client, see our subcontracting page.
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At a minimum: a reliable internet connection, properly configured computers, professional email on your own domain, cloud storage with a real backup position, and basic security such as multi-factor authentication. We can assess what you already have, fill the gaps, and make sure it all works together without adding complexity you don't need.
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Some jobs attract an additional charge, for example rush turnaround, after-hours or weekend work, or unusually difficult access. Anything like that is always quoted before we start, never added afterwards.
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We give you a time estimate before we start. If a job looks like running past it, we stop and call you before going any further, so you never get an invoice you haven't agreed to. For larger pieces of work we quote a fixed price up front.
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Business IT problems often trace back to something outside our control, such as your internet provider, a software vendor or the building's infrastructure. When that happens we identify it, document what we tested and ruled out, and give you the evidence to take to whoever owns it. You still leave knowing exactly what's wrong and what happens next
CONTACT US
Need IT help for your business? Get in touch
We're also Adelaide’s only certified Square POS technicians. If your business runs Square, we can help with that too.
DURING BUSINESS HOURS CONTACT
AFTER HOURS OR PREFER TO WRITE?