SUBCONTRACTING

Need a hand with your IT?

What We Offer

Ctrl Alt Solutions provides reliable on-site IT support in Adelaide for MSPs and IT service providers that need trusted boots on the ground.
We act as an extension of your team, delivering professional, customer-facing service while following your processes, reporting requirements and service standards.
From scheduled visits to urgent call outs, we handle on-site work efficiently and communicate clearly so you stay informed at every step.

  • Professional on-site IT support in Adelaide for desktops, laptops, monitors, printers and peripherals. This includes hardware troubleshooting, fault diagnosis, system checks and user-facing support delivered on behalf of your MSP or IT service provider.

  • Installation and replacement of computers, laptops, docking stations, monitors and peripherals. Support for office moves, device refreshes, new staff onboarding and multi-site hardware rollouts with clear reporting and documentation.

  • On-site diagnosis of network issues including internet connectivity, NBN modem and router replacement, Wi-Fi performance problems, cabling checks and basic switch troubleshooting to support remote network engineers.

  • Acting as local hands for remote IT teams, following guided instructions for diagnostics, hardware checks, patching, testing and verification. Ideal for MSPs or IT service providers needing reliable boots on the ground in Adelaide.

  • Physical site inspections, asset verification, equipment audits, rack photos, cabling documentation and environment checks, with detailed reporting provided back to the primary IT provider.

Our Process

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Job request and scope confirmation

We receive the job request from the MSP or IT service provider and confirms the scope of work, site details, access requirements and any specific instructions before attending.

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On-site visit and execution

A technician attends the client site in Adelaide at the agreed time, carrying out the requested work professionally while representing the primary provider and following all provided processes.

Testing, verification and communication

All work is tested on-site to confirm the issue is resolved and systems are functioning as expected. Photos or evidence are collected where required.

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Reporting and handover

A clear summary of the work completed is provided, including notes, test results and any recommendations, ensuring a smooth handover back to the MSP or service provider.

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  • "Excellent Service. Very technical and proficient in Windows OS and hardware troubleshooting. Highly recommended from an owner of an IT and interactive software development company"

    Former Customer

  • " First class service, efficient, extremely knowledgable, Ctrl Alt Solutions did a great job, highly, highly recommended"

    Former Customer

  • "Their attention to detail and commitment to quality truly stood out. We’ve already recommended them to others."

    Former Customer

Let’s Work Together

If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you ASAP