IT SUBCONTRACTING ADELAIDE
On-Site Field Technicians for MSPs
Need A Hand Managing your IT?
Need reliable boots on the ground in Adelaide?
Ctrl Alt Solutions provides professional on-site IT subcontracting and field services for MSPs and IT service providers across Metro Adelaide. We act as a seamless extension of your team, representing your brand professionally, following your processes, and keeping you informed at every step.
Fully insured with public liability and professional indemnity coverage, and happy to operate under NDA.
Standard jobs are charged at $100 per hour with a $20 callout fee.
Urgent dispatch is available at an additional Cost. Contact us to discuss.
What We Do On Site
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Professional on-site IT support and break-fix services across Adelaide for desktops, laptops, monitors, printers, and peripherals. Includes hardware troubleshooting, fault diagnosis, system checks, and user-facing support delivered on behalf of your MSP or IT service provider.
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Installation and replacement of computers, laptops, docking stations, monitors, and peripherals. Support for rack-and-stack deployments, office moves, device refreshes, new staff onboarding, and multi-site hardware rollouts with clear reporting and documentation.
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On-site diagnosis of network issues including internet connectivity, NBN modem and router replacement, Wi-Fi performance problems, cabling checks, and basic switch troubleshooting to support your remote network engineers.
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Acting as local hands for remote IT teams, following guided instructions for diagnostics, hardware checks, patching, testing, and verification. Ideal for MSPs needing reliable, professional representation on-site in Adelaide.
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Physical site inspections, IT asset inventory and auditing, equipment verification, rack documentation, cabling assessment and environment checks. Detailed reporting including photos, serial numbers, and condition notes provided back to your team.
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Deployment, configuration, and go-live support for point-of-sale hardware across retail and hospitality environments. Includes terminal setup, receipt printer and scanner installation, network integration, and staff handover. Experienced with multi-site POS rollouts and white-label delivery.
Our Process
Job Request and Scope Confirmation
We receive the job request, confirm the scope of work, site details, access requirements, and any specific instructions before attending. No surprises on-site.
On-Site Visit and Execution
A technician attends the client site at the agreed time, carrying out the requested work professionally while representing your business and following all provided processes.
Testing, Verification and Communication
All work is tested on-site to confirm the issue is resolved and systems are functioning as expected. Photos or evidence collected where required.
Reporting and Handover
A clear summary of the work completed is provided back to you including notes, test results, and any recommendations, ensuring a smooth handover every time.
Our Services
For IT service providers needing regular Adelaide field support, our MSP partner plans offer priority dispatch, volume discounts, and a dedicated point of contact without locking you into rigid contracts.
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Best effort scheduling, no guarantees on availability.
No Ongoing Fees.
$100/hr + $20 Call-Out
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Priority scheduling over unregistered clients, faster response times.
No Monthly Commitment.
$100/hr + $20 Call-Out
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Priority dispatch, dedicated contact, monthly summary of work completed.
Min Commitment: 5hrs/Mo
$90/hr + $20 Callout
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Priority dispatch, same-day urgent availability, dedicated contact, monthly reporting, white-label documentation
Min Commitment: 15 hr/Mo
$80/hr + $20 callout
All plans have a 3 month minimum term. After that, you're free to leave at any time with no lock-in.
Committed hours are invoiced at the discounted rate whether used or not, so you always have capacity available when you need it.
Frequently Asked Questions
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Yes. Ctrl Alt Solutions holds both public liability and professional indemnity insurance, giving you and your clients confidence that every on-site visit is fully covered.
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Yes, absolutely. We understand that client confidentiality is non-negotiable in managed services and are happy to operate under NDA or any reasonable confidentiality agreement before work begins.
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Ad hoc subcontracting work is charged at $100 per hour with a flat $20 callout fee for all Metro Adelaide locations. MSPs and IT service providers looking for regular ongoing support can access discounted rates from $90 per hour through our MSP Partner Plans, with priority dispatch and dedicated support included. Urgent same-day dispatch is available at an additional rate. Get in touch to discuss what works best for your requirements.
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We prefer 2 to 3 business days notice for scheduled jobs. Urgent same-day dispatch is available for critical situations at an additional cost. Get in touch as early as possible for urgent requests and we'll do our best to accommodate your needs.
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We cover all of Metro Adelaide including the CBD, northern, eastern, southern, and western suburbs. The same flat callout fee applies regardless of location.
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Yes. We operate as a white-label extension of your team, following your ticketing systems, communication standards, reporting requirements, and service processes. Your client never needs to know we're a subcontractor unless you want them to.
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We work across a wide range of environments including small businesses, retail, hospitality, professional services, and multi-site operations. If you're unsure whether we're the right fit for a specific job, get in touch and we can discuss your needs.
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Yes. After hours and emergency dispatch is available for urgent situations. We understand that IT issues don't always happen during business hours, and for MSPs with SLA commitments, we can provide same-day urgent response when needed. After hours work is charged at an additional rate. Contact us to discuss your requirements and we'll confirm availability and pricing.
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Yes. We regularly work with IT service providers who manage clients in Adelaide from interstate or overseas. We handle the on-site component while you retain full control of the client relationship. We're comfortable working across different ticketing platforms, following remote instructions, and providing detailed job reports so your team stays fully informed without needing to be in Adelaide
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Yes. Ctrl Alt Solutions provides remote hands and field technician services across Metro Adelaide for MSPs, IT service providers, and national IT teams that need reliable on-site support without maintaining a local presence. We follow your instructions, work under your brand, and report back clearly after every job. Whether it's a one-off site visit or ongoing field support, we're set up to operate as your Adelaide-based extension.
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Yes. We provide on-site POS terminal installation, configuration, and go-live support for retail and hospitality environments. This includes terminal setup, receipt printers, barcode scanners, cash drawers, and network integration. We are South Australia's only Square certified technicians and have experience with multi-site POS rollouts delivered under white-label arrangements.
Let’s Work Together
Send us a message with a few details about your requirements and we'll get back to you within 1 business Day. Prefer to talk it through or Need us urgently? Call us!
We're also South Australia's only Square certified technicians. See our Square POS services